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Can I return my order?
Yes, you can return your order at your own expense. Please send an email to indicating your order number, and the item(s) you wish to send back. You have 14 days from the date of delivery to make a return. Please ensure that the items are unworn and new. Returns that do not meet our policy will not be accepted and will be returned to the client at their cost.

In exchange we can send you a gift card of the same value or you can exchange it for another item of the same value. If the
item you want is more expensive than the previous one, you can pay the difference. If the item is cheaper than the previous one, you will receive the difference in the form of a gift card. All shipping costs are paid by the customer. We can’t provide a money refund.

Where do you ship from?
We ship from Brussels, Belgium.
Paule Josephe is not responsible for loss, damages, or delays after shipping your order. Nor for any additional costs outside of the EU.

Is it possible to get an invoice of my order?
Yes, we can send you an invoice on request. Please send an email with invoice- and order details  to

Where can I use my PJ gift card?
You can use the gift card at our PJ Stores (subscribe to our newsletter to be informed when and where these stores take place) , in our showroom in Brussels or on our webshop.

How can I use my PJ gift card on the webshop?

If you have a gift card and would like to use it on our webshop, please send us an email in advance at with the item you would like to purchase. We will be happy to help you.

Do you have any items on SALE?
We never work with sales nor do we work with fixed seasons. We believe in the enduring value of our pieces because they transcend time and seasons.

*All agreements/purchases concluded between the buyer and the seller are subject to Belgian Law. All disputes fall under the exclusive jurisdiction of the Belgian Courts.

*By visiting this website and/or by placing an order, you explicitly accept our terms and conditions, as set out above. Our terms and conditions may be adjusted overtime.

© 2023 Paule Josephe